The Secret of Tech Support
Technical Support seems to be regarded as somewhat of a black art, we're revered as all knowing wizards. If we know something it's treated as if it's something magical. If we don't know something we're treated like morons.
I found this handy dandy chart that explains Tech Support logic and how we find our answers to problems. Please see below and use the information wisely.
Defining Irony…
This is from: Not Always Right
Me: “Thank you for calling the [hotel]. How may I direct your call?”
Customer: *in a British accent* “I need a room for tonight.”
Me: “I’m sorry, sir, but we are booked.”
Customer: “Why?”
Me: “It’s the 4th of July. We’re always booked on the 4th.”
Customer: “I know the date! Why are you booked?”
Me: “Um, it’s July 4th.”
Customer: “Listen, just give me a room!”
Me: “I’m sorry sir, we are sold out. The entire town is sold out.”
Customer: “The entire town? Why?”
Me: “Sir, it’s the 4th of July. Independence day.”
Customer: “Independence from what?”
Me: “Um, England.”
Customer: “Oh bloody h***!” *click*
It reminds me of my 4th of July this year... Spent it working for a company in the UK.
How do you define irony?